1. PRIVACY STATEMENT
1.1 Rocqup Pty Ltd (rocqup) respects your privacy and is committed to protecting your personal information.
1.2.1 outlines our approach to privacy and how we collect, use and protect your personal information;
1.2.2 sets out your rights in relation to accessing the personal information we collect and hold about you.
1.3 We are bound by the Australian Privacy Principles (or APP’s) in the Privacy Act 1988 (Cth) (Act).
1.4 Personal information is defined in the Act and means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2. COLLECTION OF PERSONAL INFORMATION
2.1 rocqup only collects personal information for the purposes of conducting our business as an online promoter and advertiser.
2.2 Collecting of personal information will be made by lawful and fair means and not in an unreasonably intrusive way.
2.3 The personal information we collect from you will include information you give us when you:
2.3.1 register or subscribe to our Website;
2.3.2 register, subscribe to or use any of our mobile apps such as the rocqup Marketplace and rocqup Provider;
2.3.3 complete a transaction with us (make or accept a booking) (transaction); and
2.3.4 contact us.
2.4 The personal information that we collect on corporations may include, but is not limited to:
2.4.1 their name and Australian Company Number (ACN) and/or Australian Business Number (ABN);
2.4.2 their contact details including email, business address and billing address;
2.4.3 their payment details; and
2.4.4 other personal information that we collect in the course of a transaction or that is provided to us when contacting us.
2.5 The personal information that we collect on individuals may include, but is not limited to:
2.5.1 their name;
2.5.2 their contact details including their email, home address and billing address; and
2.5.3 other personal information that we collect in the course of a transaction or that you provide to us when you contact us.
2.6 we may collect personal information from individuals who are not customers of our business but whose personal information is given to us by those individuals via our Website (including our helpdesk) or in the course of a transaction.
2.7 Where reasonably practicable, we attempt to collect information directly from individuals. When we collect information, we:
2.7.1 will generally explain to the individual why we are collecting it;
2.7.2 who we give it to; and
2.7.3 how we will use or disclose it; or
alternatively, those matters will be obvious from the circumstances.
2.8 If we collect information about an individual from someone else, we will take reasonable steps to ensure that the individual is made aware of the matters listed in clause 2.7.
2.9.1 your computer’s operating system;
2.9.2 your computer’s browser type and capabilities;
2.9.3 your computer’s Internet Protocol (IP) address and geolocation;
2.9.4 web pages visited, including how you were referred to each web page; and
2.9.5 web page usage statistics, including the time spent on each web page.
2.10 In addition, third parties may place and read cookies on your browser, or use web beacons or similar technologies to collect information, including, where applicable, for the Google Trusted Stores program.
2.11 Cookies can be managed by accessing the individual settings in your browser.
2.12 We will not identify users or their browsing activities, except where required by law or in accordance with our Terms and Conditions of Use.
3. USING AND DISCLOSING YOUR PERSONAL INFORMATION
3.1 We will generally use or disclose your personal information only for the primary purpose for which it was collected; or for a related secondary purpose where you would reasonably expect us to use or disclose the personal information for that secondary purpose. We may otherwise use and disclose your personal information if you have given us consent for the use or disclosure or it is required or authorised by law.
3.2 Generally, we use and disclose your personal information for the purpose of enabling us to carry out our business as an online advertiser and marketer of goods and services.
3.3 If those purposes for which we have collected the information involve providing personal information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected.
3.4 We will generally only use personal information for marketing if you have given express or implied consent or it is impracticable to seek consent before this use.
3.5 When registering with rocqup, you consent to rocqup using your personal information, such as your email address, for direct marketing purposes. You may opt out of receiving these direct marketing communications at any time. Our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth).
3.6 We may also provide your information to third parties that provide services to us, including third parties that provide our payment gateway, marketing, logistics and technology support services. This may include providing your information to third parties that are located outside of Australia. Where your personal information is transferred outside Australia (including the USA, UK, Hong Kong, the Philippines and the EU), we will do so in accordance with APP 8.
3.8 We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.
4. ACCESS TO YOUR PERSONAL INFORMATION
4.1 Under the Act, you have certain rights to access the personal information we collect and hold about you.
4.2 Generally, subject to the exceptions of APP 12.3, we will allow an individual access to the personal information we hold about them within a reasonable time after it is requested. When requesting such access please identify the precise type/s of information requested. You may make a request by contacting our helpdesk or by writing to us at: Privacy Inquiries, rocqup, 7 Highlander Lane, Melbourne, Vic 3000.
4.3 We take those steps reasonable in the circumstances to ensure that the personal information that we collect, use and disclose is accurate, up to date and complete. Where an individual requests to correct information, we will take reasonable steps to correct the information, having regard to the purpose for which it is held. You may lodge a request to correct personal information in the manner outlined in clause 4.2 above.
To make a complaint about a breach of the Australian Privacy Principles, which includes how we handle your personal information, you may contact our Helpdesk or write to us at the address provided in clause 4.2 above. We will endeavour to respond to your complaint within a reasonable time after it is received. If you are not satisfied by our response, you may acquire further information regarding privacy from the Office of the Australian Information Commissioner.